Terms of service

1. About Us

This website, www.elitesportsequipment.co.uk, is operated by Express Matting Services Ltd. a company registered in England and Wales
(Company No. 07000887, VAT No. GB987256073).

Registered address:
Unit 1B,
Summit Works,
Manchester Road, Burnley, Lancashire, BB11 5HG
United Kingdom
Phone: +44 1282 270214
Email: sales@elitesportsequipment.co.uk

Opening hours:
08:30–17:00 (GMT)
Mon–Fri
Sat & Sun closed.

Throughout these Terms of Service, "we", "us" and "our" refer to Elite Sports Equipment (a trading name of Express Matting Services Ltd), and "you" refers to the customer. By placing an order through this website, you agree to these Terms. They do not affect your statutory rights as a consumer.

2. Products, Pricing and Availability

We take care to describe and photograph every product accurately, but minor variations (for example in colour reproduction) may occur. All prices are shown in pounds sterling (GBP) and include UK VAT at the current rate of 20%. Delivery charges are shown separately at checkout before you confirm your order.

If we discover a genuine pricing or description error affecting an order you have placed, we will contact you before dispatch and give you the option to reconfirm the order at the correct price or cancel it for a full refund. Products are offered subject to availability; if an item becomes unavailable after you order, we will notify you and refund you in full for that item without undue delay.

3. Orders and Contract Formation

Your order is an offer to buy the products in your basket. We will send you an order acknowledgement email; the contract between us is formed when we dispatch your order and send you a dispatch confirmation. We may decline or cancel an order where we reasonably suspect fraud, where a product was listed in error, or where we cannot verify billing information — in each case any payment taken will be refunded in full.

4. Payment

Payment is taken in full at checkout. We accept Visa, Mastercard, Maestro, PayPal, Apple Pay, and Google Pay. All transactions are processed over encrypted connections by PCI-DSS-compliant payment providers; we do not store your card details. Please see our Payment Policy page for more detail.

5. Delivery

We deliver within the United Kingdom only. Orders are dispatched within 1–2 business days and delivered by Royal Mail, typically within a further 2–4 business days. A flat delivery charge of £9.99 applies to all orders. Full details, including what happens in the event of delays or lost parcels, are set out in our Shipping Policy.

6. Cancellations, Returns and Refunds

You may cancel your order free of charge at any time before dispatch. After delivery, you have a 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and a further 14 days to return the goods. Faulty, damaged or misdescribed goods will be replaced or refunded in full, including delivery costs, in accordance with the Consumer Rights Act 2015. Full details are set out in our Refund Policy.

7. Your Statutory Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015 (goods must be of satisfactory quality, fit for purpose, and as described) and the Consumer Contracts Regulations 2013.

8. Product Use and Safety

Sports and fitness equipment must be assembled, anchored, and used in accordance with the instructions supplied and any applicable safety guidance. Adult supervision is required where products are used by children. Please check that products are suitable for your intended use before purchase — our team is happy to advise.

9. Intellectual Property

All content on this website — including text, graphics, logos, images, and product descriptions — is the property of Express Matting Services Ltd or its content suppliers and is protected by applicable intellectual property laws. It may not be reproduced or distributed without our prior written consent.

10. Limitation of Liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot be excluded by law. Subject to that, we are not liable for losses that were not foreseeable to both parties when the contract was formed, or for losses arising from business use of our products. Our total liability to you in connection with any order shall not exceed the price paid for that order, except where the law provides otherwise.

11. Events Outside Our Control

We are not responsible for delays or failure to perform caused by events outside our reasonable control (for example severe weather, industrial action, or carrier disruption). We will keep you informed and take reasonable steps to minimise the effect of the delay; if the delay is substantial, you may cancel affected orders for a full refund.

12. Privacy

Personal information you provide is handled in accordance with our Privacy Policy, in line with UK GDPR and the Data Protection Act 2018.

13. Changes to These Terms

We may update these Terms from time to time. The version published on this website at the time you place your order applies to that order.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Disputes are subject to the jurisdiction of the courts of England and Wales; if you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts. If any provision of these Terms is found invalid or unenforceable, the remaining provisions continue in full force.

15. Contact

Questions about these Terms? Contact us at:

Elite Sports Equipment (a trading name of Express Matting Services Ltd)
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Phone: +44 1282 270214 · Email: sales@elitesportsequipment.co.uk